In this article, we are going to discuss how to use Artificial Intelligence (AI) in chat filters.
If you are creating a chat room, when & YOU create a chat filter to remove offensive words from the conversation. A chat filter is a script commonly used in chat rooms to automatically scan user comments. This process begins immediately after comments are posted and inappropriate words are removed or censored by filters. These filters also determine the course of the chat in a conversation.
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As technology advances with the times, the use of AI is increasing in all areas. Human skills, understanding the diversity of different languages, computer vision, language, and developing smart new ideas are now possible with artificial intelligence technology. To do this, we need to update ourselves with the latest developments in AI and its future areas.
Here we will discuss the application of Artificial Intelligence in chatbot filters.
There are two categories of chat filters used in chat rooms or internet forums: simple and advanced chatbot filters. Simple bot filters only scan certain sequences of letters and censor them. It does not go into the meaning of these letters in the context of the sentence.
Advanced chatbot filters examine letters or words in the context of the sentence and are therefore more sophisticated. Some advanced chat filters use a regular expression to find and replace terms in a sentence.
Table of Contents
Types of chat filters
Need for artificial intelligence in chat filters
Application of natural language processing in chat filters.
- Use of natural language processing in chat filters
Types of chat filters
There are five different types of chatbot filters:
Attribute: With this type of filter when & YOU create your quality to create a rule.
Lifetime: With this type, the bot acts based on the lifetime value.
score: Here we use the value of the confidence score to select the answer that we want to allow the offered one.
Resolution query: In this filter, the bot will respond based on user input.
Trigger: Set the trigger to trigger bot responses and actions.
These are the different filters a chatbot can apply. We can use multiple filters for a single answer. A user can only view responses if they meet the filter criteria.
Need for artificial intelligence in chat filters
Artificial intelligence has changed the way we think about data. The paradigm of how we integrate and analyze information has changed and, based on data, we improve the decision-making capacity of machines. AI is already intervening in our daily lives. From Google’s search results recommendations to Apple’s Siri virtual assistant, we use artificial intelligence in all areas of life.
Most of the time most filters use a binary allow/deny list, but we know that. They are complex and modulated.
In many recent Internet forums, some profanity is allowed, depending on the context. You can create a regular expression or a RegEx tool and you can filter the string of terms, but you can’t distinguish between some critical phrases. To do this, we need to use artificial intelligence and natural language processing when creating chat rooms.
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Use of natural language processing in chat filters
We use natural language processing for chatbot filters. NLP is a sub-domain of AI that deals with the interaction between computers and human language. It helps filter process and analyzes a large amount of natural language data, resulting in a machine that can more clearly understand the content available.
Our chatbots can be programmed to match the context of the conversation and data about the user. For example, you can ask the visitor if he is vegetarian or non-vegetarian and view the menu based on the visitor’s response using chat filters.
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Apply natural language processing to chat filters
In another example, imagine a situation where you want your bot to direct registered users to your website and new visitors to a registration form. Next, we need to create a flow to check if the user is registered or not.
If a user clicks yes they will be presented with some kind of bot response and if they choose no it will lead to another action. We can implement all this filtering in a chatbot like we use NLP.
It is not easy for computers to understand the rules that dictate the transmission of information through natural language processing. Sometimes these rules can be very complex; for example, when we use a sarcastic comment to convey the message. On the other hand, sometimes there may be situations where these rules are at a low level; for example, the character “s” can be used for the plural form of the word.
To fully understand human language, it is necessary to know the language and how the terms relate to the sentence to convey the desired message.
NLP needs the algorithms to identify and extract the natural language rules to convert unstructured language data into structured language data. This is how AI and NLP are applied to chat filters.
In general, we can say that artificial intelligence can make chatbot filters very easy and efficient. However, the techniques implemented in each scenario would vary from case to case.
